Frequently Asked Questions
Quick Link Index
Questions related to outdoor ovens
In order to pass camping regulations, we had to put a manual thermostat in. It will not automatically shut off when it reaches a certain temperature. You must manually watch it. One cooking suggestion we have would be to not wait for the oven to heat to your desired temperature before baking. For example, if you are baking cookies at 350 degrees—do not wait until it reaches 350 degrees to put the cookies in. Instead, put the cookies in at 15—175 degrees, the oven temperature will not climb as fast with food in it.
Questions about cast iron
Consumables / Spices
Questions about consumables and spices
Questions about fire pits
Flat Top Grills
Questions about Flat Top Grills
Questions about griddles
Questions about WIFI controller
We often see update failures due to a weak signal at the grill. Try these two tips:
- Once update starts, if it hangs after 2 minutes, turn the grill off ,and then back on. Let sit, update will try again within 5 minutes.
- If update fails again, move grill closer to WIFI temporarily.
For further assistance please call our Customer Support team at 1.800.650.2433
Questions about pellet grills
Questions about Apex grills
Questions about pizza ovens
-Internal air temperature – you can read the internal air temperature by looking at the built-in temperature gauge on the top of the pizza oven. Internal air heat will help cook your crust, cheese, and toppings. The internal air temperature will react quickly when you change the amount of heat produced by your unit.
-Pizza stone temperature – the pizza stone temperature will rise slower than the internal air temperature at first. Gradually and eventually it will become hotter than the air temperature. The pizza stone does the majority of the cooking.
Vertical Propane Smokers
Questions about propane smokers
Questions about cooking systems
Camp Chef Company Questions
General Camp Chef company questions
All our propane powered products are tested and approved for outdoor use only.
All our products are designed in the USA to meet all U.S. safety standards. For the last 10 years our products have been manufactured overseas at facilities we operate or partner with which meet our stringent quality and production standards.
Each individual product is different. Most cooking systems (low pressure), fire pits, flat top grills, propane smoke vaults can be converted. Please note that the Sidekick can, but the Sear Box cannot. We are happy to give conversions when applicable. However, the warranty description states that any altercations made, voids the manufacturer warranty.
Yes. Please call the Customer Service team at (800) 650-2433 to unlock your military discount.
Yes. You may apply to our Pro Deal Program within our Support tab.
No. We have different pricing structures for our dealers vs. Camp Chef direct.
Our return policy is valid only within 30 days of the shipping date. If the item is unused and returned back, we will offer a full refund. However, the customer is responsible for the return shipping back.