General FAQ

Question: Can I use my Camp Chef propane products indoors?

Answer: All our propane powered products are tested and approved for outdoor use only.

Question: Where are your products made?

Answer: All our products are designed in the USA to meet all US safety standards. For the last 10 years our products have been manufactured overseas at facilities we operate or partner with which meet our stringent quality and production standards.

Question: What kind of wood do you use for your pellets? Do you use any additives in your pellets?

Answer: We use 100% all-natural, virgin hardwood that comes from trees in the US to make our pellets. We DO NOT use any type of wood that may contain any chemicals, glue, or anything at all added. Our pellets are not comprised of any recycled wood or wood that may contain construction material by-products or waste such as particle board, sheeting or any construction grade material. Only 100% all-natural, virgin hardwood. We do not add any additional flavoring additives either, so your food is left with the flavor you intended. That delicious, pure, natural wood smoked flavor.

Question: I think my regulator is broken. I have a really low flame, even on high?

Answer: It sounds like you are experiencing low flow mode. Low flow mode is a US safety feature caused when too much gas goes through and the regulator thinks there is a propane leak. To correct the problem, make sure that the propane hose has been attached to the stove with a wrench (not just finger tight). Confirm that all of the control knobs are turned to the 'OFF' position. Remove the hose from the propane tank and let it sit for approximately 30 seconds, as this will reset the regulator. Re-connect the hose to the propane tank. Turn the propane tank on.

Question: Can I switch my Camp Chef product from propane to natural gas?

Answer: Each individual product is different. We are happy to give conversions when applicable. However, the warranty description states that any altercations made, voids the manufacture warranty.

Question: Where does Camp Chef ship?

Answer: Camp Chef currently only ships to the United States.

Question: Where are your products made?

Answer: Our products are engineered in the U.S. The majority of our products are manufactured overseas where factories are held to high quality standards. These factories must pass rigorous safety and product quality audits before heading to market.

Question: Does Camp Chef offer a Military Discount?

Answer: Yes. We have partnered with GovX and ExpertVoice for our military discount program. Please visit the following websites: www.govx.com or http://www.experticity.com

Question: Does Camp Chef offer an outdoor Pro Deal?

Answer: Yes. Please visit www.experticity.com to apply to our Pro Deal Program.

Question: Does Camp Chef price match?

Answer: No. We have different pricing structures for our deal vs. Camp Chef direct.

Question: What is Camp Chef's return policy?

Answer: Our return policy is valid only within 30 days of the shipping date. If the item is unused and returned back, we will offer a full refund. However, the customer is responsible for the return shipping back.

Question: What is Camp Chef's view on public land?

Answer: As a company we value and treasure public lands and the wild experience they provide. We also believe public lands should always stay in public hands, as stated in our Conservation Compass (found here: www.vistaoutdoor.com/social-responsibility/conservation/

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