Question: Can I use my Camp Chef propane products indoors?
Answer: All our propane powered products are tested and approved for outdoor use only.
Question: Where are your products made?
Answer: All our products are designed in the USA to meet all US safety standards. For the last 10 years our products have been manufactured overseas at facilites we operate or partner with which meet our stringent quality and production standards.
Question: What kind of wood do you use for your pellets? Do you use any additives in your pellets?
Answer: We use 100% all-natural, virgin hardwood that comes from trees in the US to make our pellets. We DO NOT use any type of wood that may contain any chemicals, glue, or anything at all added. Our pellets are not comprised of any recycled wood or wood that may contain construction material by-products or waste such as particle board, sheeting or any construction grade material. Only 100% all-natural, virgin hardwood. We do not add any additional flavoring additives either, so your food is left with the flavor you intended. That delicious, pure, natural wood smoked flavor.
Question: I think my regulator is broken. I have a really low flame, even on high?
Answer: It sounds like you are experiencing low flow mode. Low flow mode is a US safety feature caused when too much gas goes through and the regulator thinks there is a propane leak. To correct the problem, make sure that the propane hose has been attached to the stove with a wrench (not just finger tight). Confirm that all of the control knobs are turned to the 'OFF' position. Remove the hose from the propane tank and let it sit for approximately 30 seconds, as this will reset the regulator. Re-connect the hose to the propane tank. Turn the propane tank on ¼ turn, wait 5-10 seconds. Turn the control knob to 'WARM' and relight the burners one at a time. After the burners have been lit you can turn the propane tank up a little, but no more than ½ turn is necessary. It doesn’t need to be open any further than that. After you have finished cooking, make sure to turn the knob to the 'OFF' position first, and then shut off the propane tank. If you have followed these steps and you still have a low flame, you may have a propane leak.
Question: Why is my regulator humming, hissing or whistling?
Answer: First of all, if it's humming or whistling a tune you can recognize everything is just fine or someone is playing a trick on you. That said, outside temperature, barometric pressure and the gas level within the tank may cause the rubber diaphragm inside the regulator to vibrate, making a humming or whistling sound. Although this sound may be alarming this is not dangerous as long as it is not accompanied by the smell of gas. If the humming sound persists, a change in atmospheric conditions, will eventually stop the vibration. You can also try only opening the valve about a half turn.
Question: How do I check for a Propane Leak?
Answer: To test for a leak, pour soapy water over the valves, manifold, and propane hose. Turn on your propane tank (but don't light the burners) and watch for bubbles to form. Once the leak has been isolated, please e-mail or call our customer service department for replacement parts.
Question: How do I fix the flame it's really yellow and leaving soot on my pots?
Answer: A yellow flame can be caused by two things: bad air/propane mixture, or a dirty burner. Here are some suggestions on how to fix this problem.
- Try adjusting the air vent, the silver round disk behind the control knob. This will allow more/less air to be mixed with the propane and will generally result in a blue flame (blue flame with yellow tips is good).
- If you have tried adjusting your air vent and still have a yellow flame, you will need to clean out your burner. (Please note that even brand new burners can be clogged, by dust or other particles from storage or transit.)
- To clean out your burner simply take an air compressor, and stick it in the air vent. If an air compressor is not readily available, a garden hose may be used instead. However, with a garden hose you will need to dump the water out of the burner, and wait about two hours. This will allow the stove to dry completely, and then you can light it. This will flush out any problems that may be clogging the burner.
- You can also try using a wire hanger/pipe cleaner and insert it into the venturi tube, or stem, of the burner to get out any spider webs or particles.
Question: Do your products put off more carbon monoxide than other products on the market?
Answer: No, our products do not put off any more carbon monoxide, than any other items on the market. Our products burn just as clean as your home stove would burn, but with that being said, most home stoves are about 8,000 to 12,000 BTU’s per burner, where some of our stoves range from 30,000 to 60,000. That is why our products are made for outdoor use only.
Question: How long will my stove last when using a standard propane tank?
Answer: You can calculate the total hours your stove will last on any size propane tank: You take 22,500 and multiply it by the lbs. of tank you have. Then divide the answer by the total amount of BTU’s your stove is. Example: 22,500 x lb. of tank/BTU's of stove (22,500 x 20/60,000) = 7.5 hours.
Question: What is the difference between high and low pressure?
Answer: Low Pressure Burner - 30,000 BTU’s, perfect for all kinds of cooking High Pressure Burners - 60,000 BTU’s, great for large capacity liquid cooking (boiling, brewing or frying).
Question: Can I convert my stove, smoker or fire pit to use natural gas?
Answer: "Yes you can convert to natural gas. Before attempting the conversion to natural gas, please be aware of the following requirements:
- Only low pressure stoves (30,000 BTU/hr per burner) can be converted to natural gas.
- Once the stove has been converted to natural gas, it cannot be used for propane unless the valves are replaced.
- Natural Gas Kit (Part# NGKIT) will be required to attach to a natural gas source.
- This method should only be used if pressure source has a 7” water column rating or has a pressure of 0.25 psi.
Requirements for natural gas connections:
- Stoves: #45 Drill bit = 0.082 inches
- Fire pit: 1/8 Drill bit with 1/8 in hole
- Smoker: #50 Drill bit = 0.07 inches"
Question: If I convert my stove to operate on natural gas, how can I convert back to operating on propane?
Answer: You will need to purchase a new valve.
Question: What is the warranty on your items?
Answer: Our stoves and BBQ boxes have a one year warranty (from date of purchase), but does not cover paint or rust. Our accessories have a 90 day warranty, (from date of purchase), but does not cover paint or rust.
Question: What is your return policy?
Answer: "You have 30 days to return unused merchandise after the original ship date. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging in an unused condition. We also require a copy of the original invoice or receipt in order to process your refund request. All returns require a return authorization number (RA#). Unauthorized returns will be refused. Please call us for a return authorization number. Credits will be issued for the amount of the returned merchandise only. We do not give a credit for shipping charges. You will be responsible for all return shipping charges. Returns must be received within a period of 14 days after the RA number has issued. Return Procedures:
- Pack all items to be returned in the original package, and write the RA # on the outside of the package.
- Customer is responsible for shipping charges back to us. We recommend FEDEX, UPS or insured Parcel Post (delivery confirmation) for your shipment. Please keep a copy of your tracking number until your credit has been processed.
- Credits will be issued within two business days after your return has been received.
Question: What if my product arrives broken or does not work?
Answer: If your product arrives broken or does not work, please contact the Camp Chef customer service team at 800.650.2433. We will help examine the nature of the problem and help resolve your concern so you are able to get the most from your quality Camp Chef product.